Delivery & Returns
Last updated: 20 January 2026
We want your experience with The Hope-Filled Family to be as smooth and straightforward as possible. Below you’ll find everything you need to know about delivery and returns.
If you have any questions, please contact us at hello@thehopefilledfamily.com and we’ll be happy to help.
Delivery
Physical Products
We currently offer delivery within the UK for physical products such as printed books and journals. Delivery costs will be clearly shown at checkout before you place your order. All products are sent Royal Mail 2nd Class, unless otherwise stated.
We will always aim to process and dispatch orders as promptly as possible once an order has been placed.
Please note that delivery times are estimates only and may be affected by factors outside our control, including postal delays.
Digital Products
Digital products are available for instant access or download after purchase.
Once your payment has been successfully completed, you will receive access via your account or a download link. If you experience any issues accessing your digital purchase, please contact us and we’ll assist you as soon as possible.
Online Courses
Our courses are delivered online via private or unlisted YouTube links.
Access details will be provided after purchase. Please ensure that the email address used at checkout is correct, as course access information will be sent to this address or made available within your account.
Returns & Refunds
Physical Products
We accept returns only if an item is faulty or damaged.
If you receive a faulty or damaged book, please contact us at hello@thehopefilledfamily.com within a reasonable time of receipt. Where possible, include:
Your order number
A brief description of the issue
Photographic evidence of the damage or fault
We will assess the issue and, where appropriate, arrange a replacement or refund.
We do not accept returns for change of mind.
Digital Products
Due to the nature of digital content, all digital products are non-refundable once access or download has been provided.
Please ensure that you review product descriptions carefully before purchasing.
Digital products are for the purchaser’s household only and must not be shared. Multi-licenses are available for churches and groups. Please email hello@thehopefilledfamily.com for details.
Courses
Once access to a course has been granted, no refunds are available.
Course access is for the purchaser’s personal use only and must not be shared.
Problems With Your Order
If something doesn’t look right with your order, please contact us as soon as possible at hello@hopefilledfamily.com. We aim to respond promptly and resolve any issues fairly and kindly.
Changes to This Page
We may update this Delivery & Returns page from time to time to reflect changes to our products or services. The most up-to-date version will always be available on this page.